Gelisim News

IGU has been awarded the TSI-ISO 10002 Customer Satisfaction Management System Certificate!

Istanbul Gelisim University registered its quality with the ISO 10002 Customer Satisfaction Management System Certificate given by the Turkish Standards Institute. It successfully completed the inspection carried out by TSI on 18-19-20 July 2022.

It is insufficient to try to meet the demands and complaints of students using conventional approaches. Hence, TSI ISO 10002 has been used to develop a system that allows students to solve their demands, complaints, and expectations in an effective and efficient manner and to conduct these evaluations systematically. IGU registered its quality by evaluating student complaints and resolving them in a short time with its "Now is Quality Time at IGU" slogan.

TSI APPROVED STUDENTS' SATISFACTION WITH THIS CERTIFICATE

With the Student Satisfaction and Complaint Management System carried out by the Dean of Students of Istanbul Gelisim University, it is aimed to manage the requests, expectations and complaints of the students more efficiently and to increase the satisfaction level in the services and activities offered to the students. IGU, which has achieved success both with the trainings it gives to its employees and the workshops it organizes and by evaluating and resolving the complaints and suggestions from the students through two different programs, was entitled to receive the certificate approved by the Turkish Standards Institute by meeting all the standards.