Gelisim News

Emotional contagion reduces professional loyalty

You have witnessed that when you smiled at a person in face of you, he/she has smiled at you as well or while you are in communication with a crying person, your feeling of the same pain or sorrow and as a consequence, crying may be a sign of the emotional contagion. The affection of an individual by the emotions of another person and the emotional contagion, which is defined as a tendency of catching the emotions of that person, may cause different interactions in some attitudes and behaviours in professional life.

The academic member Dr. Seda Mumlu Karanfil from the Department of Aviation of the Faculty of Economics, Administrative and Social Sciences of the Istanbul Gelisim University indicated that the emotional contagion may show difference from person to person, and in the meantime, may brought forth the consequences in the related person such as burnout, alienation to work or environment (depersonalization), rise in the stress level, social desirability and so on. 

EMOTIONAL CONTAGION IS SEEN MORE IN WOMEN!

The emotional contagion that is realized at the end of an interaction of the individuals with each other comes forth at the professional life through the attitudes and behaviours of the individual towards the work at the professional life by affecting the attitudes and behaviours of other employees for the work. The academic member Dr. Seda Mumlu Karanfil, who emphasized that there might be differences at the level of affecting from person to person, further added ‘’It has been determined at the end of due researches that the levels of emotional contagion in women have been more in comparison with those of men. While it is possible to say that the foregoing might be caused by the fact that the women are more compassionate and affectionate and the roles, owned by them in life, the modes of bringing up of the men and their education (training) about giving more logical and imperturbable reactions to the external world might cause this circumstance.’’
It may be possible for the emotional contagion to create various numbers of organizational and individual circumstances, and furthermore, result in the negative consequences as well such as depersonalization in employees especially at the organizational contagion, reduction of professional loyalty, fall in the feedback at the communication and so on.

IT IS POSSIBLE TO GET INCREASE IN THE WORK PERFORMANCE OF EMPLOYEES IF THE PROCESS IS CONDUCTED WELL

The emotions cover an important place in our attitudes, behaviours, perceptions and relationships with other individuals. As a consequence, the emotional contagion may cause the individual to act with the emotions that the individual maybe affected thereby. The academic member Dr. Seda Mumlu Karanfil also indicated that it was possible to experience increase in the work performances of the employees at the establishments where the emotional contagion process is managed and conducted well.